WESTNORDStriva Lifestyle Co

Customer care

Refund Policy

Last updated October 28, 2026.

The 30-day window

A product may be returned within 30 days of the delivery date shown on its tracking record. It must be unused, in its original condition, with its tags, labels and packaging. Equipment must be unused, with every part and instruction included.

Products that cannot be returned

  • Products that have been used, washed, altered or damaged after delivery.
  • Products returned without their tags or labels, or with them removed.
  • Bundles where any included set or item has been used or opened from its packaging.
  • Products returned after the 30-day window has closed.

How to start a return

Write to info@westnordstrivalifestyleco.com or call (855) 204-0646 with your order reference and the product you want to return. Customer care replies with a return authorization number, usually on the same business day.

Do not send anything until you have that number. A parcel without an authorization number may be delayed or refused.

Where to send the return

Send the parcel to the address below, with the authorization number written on the outside of the box:

Gem Trail Inc, Westnord Striva Lifestyle Co
Returns, 4711 34th St. N. Suite F, St. Petersburg, FL 33714

Return postage is paid by the customer unless the product arrived damaged or was not the product ordered.

Refunds

After the returned product has been received and checked, the refund goes to the original payment method. Card refunds usually appear within five to ten business days, depending on the card issuer. The refund covers the price of the product. Shipping and handling are included in that price and are not refunded separately.

Exchanges

We do not exchange products directly. To change a size, a color or a weight range, return the original product under this policy and place a new order at the price shown at that time.

Damaged or incorrect products

If a product arrived damaged or is not what you ordered, contact us within 30 days of delivery with a photograph of the product and its packaging. We arrange the return at our cost and send a replacement or refund the order in full.

See also the Terms & Conditions and the Fulfillment Address page.